On-Demand
On-Demand
$85/hr
Ticket and project work, 1-hour increments
48-hour turnaround on non-urgent tasks
No commitment required — good entry point
White-Label Support
Fractional Linux & Automation Support for MSPs
Your Linux and automation bench. White-label, no conflict, no drama.
I handle the Linux tickets, server tasks, and automation work your team can't close. Your clients never know I exist. You stay focused on growing your MSP.
White-Label Delivery
Linux Tickets + Server Tasks
Bash/Python Automation
Async Retainer Support
Target Audience
Who This Service Is Built For
Built for MSPs with 1-10 employees that are Windows-first, overloaded, and sitting on open Linux tickets or automation work they can't staff internally.
Packages
Choose the Support Model That Fits Your Board
From one-off tickets to a standing retainer, the goal is to give your MSP a Linux and automation bench without client confusion or channel conflict.
Retainer S
Retainer S
$1,000/mo
Up to 10 hrs/month
Linux tickets, patching, monitoring, bash/Python automation
Async, next business day response
Hours do not roll over
Retainer M
Recommended
Retainer M
$2,000/mo
Up to 25 hrs/month
Everything in Retainer S
Documentation deliverables: runbooks, SOPs, client environment docs
Monthly summary report
Priority queue — same business day response
After-Hours Add-on
After-Hours Add-on
+$400/mo
Mon-Fri 6pm-11pm + Saturday
Covers: server down, service outage, failed backup (not general questions)
1-hour response SLA via text/Slack
2 incidents/month included; additional at $85/hr
Operate Under Your Brand
Work performed under your brand — your email domain, ticket system, report templates
No Sylvect branding visible to your clients
NDA available on request
Not Ready to Commit to a Retainer?
"Not ready to commit to a retainer? Let me take one open ticket off your board — fixed $150, I solve it or you don't pay."
CTA
Use the Existing Intake or Booking Flow
This page keeps the same site workflow: submit the intake through the existing handler, then continue to booking if you want to talk through the MSP fit live.